Recent Posts

Dryer Fire Damage in Otay Mesa Home?

6/7/2021 (Permalink)

A person is holding up a lint trap from a clothes dryer that is covered in lint. We mitigate fire damage 24-hours a day in San Diego.

Dryer Fires Happen in Otay Mesa

According to a report published by the National Fire Protection Association (NFPA) in 2014-2018, local fire departments responded to an estimated average of 13,820 home structure fires per year in which dryers were involved in the ignition. These fires caused an average of seven civilian deaths, 344 civilian injuries, and $233 million in direct property damage annually. 

Top Three Contributing Factors

  • Failure to clean the lint trap, 4470 fires
  • Mechanical failure or malfunction, 3790 fires
  • Electrical failure or malfunction, 2270 fires

SERVPRO® of Otay Mesa/San Ysidro responds to fire damage emergencies in Otay Mesa throughout the year. Each fire damage scenario will differ as the method for cleaning will vary depending on the sources of the fuels. Here are the steps we follow for a “typical” fire damage restoration:

Fire Damage Restoration Process

  1. Emergency Contact
  2. Inspection and Fire Damage Assessment
  3. Immediate Board-Up and Roof-Tarp Service (if needed)
  4. Water Removal and Drying (if water damage is present)
  5. Removal of Smoke and Soot from All Surfaces
  6. Cleaning and Repair
  7. Restoration

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond to fire damage emergencies in Otay Mesa. Call us today at 619-439-2407. We’ll restore your fire damage, “Like it never even happened.”

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

Washing Machine Flood in Old Town?

6/2/2021 (Permalink)

Water supply lines are shown attached to the back of a washing machine. We respond to water damage emergencies 24-hours a day in San Diego.

Washing machine washout in Old Town?

According to a study conducted by the Insurance Institute for Business and Home Safety (IBHS) half of the water damage incidents involving washing machines were caused by a failed water supply line. SERVPRO® of Centre City/Uptown responds to water damage emergencies through the year in Old Town, and we offer some loss prevention and maintenance tips from the IBHS to minimize the potential for a supply line failure:

  • Turn off supply valves when not in use
  • Consider installing a lever-type valve that is easy to operate between uses
  • Do not operate the washing machine while the home is unoccupied
  • Leave a three-to-four-inch gap between the back of the washing machine and the wall to avoid kinking the hose near the valve connection
  • Inspect the water supply line hoses every six months
  • Ensure that the connection to the valve is secure, but avoid over-tightening
  • Hand tighten the connection first
  • Then tighten an additional two-thirds of a turn using pliers
  • Check the hoses for cracks, kinks, or blisters, which are most commonly found near the hose connection

Call Us Today!

When your washing machine floods or you have any form of water damage in your home or business, SERVPRO® of Centre City/Uptown has a team of emergency water restoration technicians ready to respond 24-hours a day. Call us at 619-583-2133. We’ll clean and restore your water damage in Old Town, “Like it never even happened.”

SERVPRO® of Centre City/Uptown is Independently Owned and Operated.

Storm-damaged Roof in Otay Mesa?

6/2/2021 (Permalink)

Storm Damage Can Happen When You Least Expect It

When my Otay Mesa home was damaged in a recent storm, we were out of town, and the damage wasn’t discovered for a few days. A tree had broken a window and water and debris were everywhere. My insurance adjuster told me to call SERVPRO of Otay Mesa / San Ysidro and I’m glad I did. 

SERVPRO of Otay Mesa / San Ysidro has been responding to storm damage emergencies for years in Otay Mesa area and know that severe weather is unpredictable and storm damage happens no matter how well prepared we are. After a storm has passed is a good time to inspect your roof for storm damage (if possible) and make repairs as needed.

Storm Damage Roof Inspection

Look for obvious signs of damage to the roof, including damaged roof shingles, damaged roof gutters, and downspouts. Check roof vents and look for cracks in weather stripping around doors and windows. Replace damaged materials as necessary. 

Call Us Today! 

SERVPRO of Otay Mesa / San Ysidro has a team of highly trained technicians with specialized training and experience to clean and restore storm damage quickly and efficiently. We’ll restore your storm damage in Otay Mesa, “Like it never even happened.” 

Franchises are Independently Owned and Operated. 

Storm Safety Tips for San Ysidro?

5/29/2021 (Permalink)

A little boy is looking out of a rain splattered window on a stormy day. We respond to storm damage emergencies 24-hours a day in San Diego County.

Did you know that SERVPRO® of Otay Mesa/San Ysidro responds to storm damage emergencies 24-hours a day in the San Ysidro area? Storms have been known to happen in San Diego County throughout the year, so it is important for San Ysidro residents to know how to be safe during a rainstorm. Here are some storm safety tips from the City of San Diego’s website for staying safe during a rainstorm:

When Rains Arrive

  • Report flooding to the City's emergency dispatch center at 619-527-7500
  • For life-threatening emergencies call 9-1-1
  • Report downed electrical lines or gas emergencies to San Diego Gas & Electric at 800-411-7343
  • Leave early if your property is in a flood zone. Water levels can rise fast once storms start. Do not hesitate to move if you see rising water.
  • Follow all instructions issued by public safety personnel
  • Drive carefully! Take your time getting home or to work.
  • Slow down and do not drive through standing water

After Rains Pass

  • Report non-emergency problems, including but not limited to blocked storm drains, potholes, and broken streetlights via the Get it Done app
  • Contact your property insurance carrier to report damages to your property and learn how to file a claim with the City for flood damage

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond to storm damage emergencies in San Ysidro. Call us today at 619-439-2407.

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

Satisfied Customers in San Ysidro?

5/25/2021 (Permalink)

A person is giving a five-star review. We are committed to creating the best customer experience for all of the customers we serve in San Diego!

Our Business is Built on Happy San Ysidro Customers

At SERVPRO® of Otay Mesa/San Ysidro, our success is based on ensuring that every customer we work with is satisfied with our restoration work. We are passionate about providing the best customer service and support to all of our customers. Here are some customer testimonials from our website:

“There was a fire in the store I work in, and as the manager, I was unsure how this would affect my team and was worried about them. But with the help of SERVPRO of Otay Mesa/ San Ysidro, we never had to close our store, and they were able to help us clean up.” Lucia M. in San Ysidro


“If I could give them a million-star rating, I would. Ben & his crew are very compassionate & caring. There was a fire in the building behind us, the entire place was burned down. Ben had 20+ people on our property the same day of the fire, they worked throughout the night and made sure we understood everything that was going on. Ben secured our buildings with gates, too, whenever he wasn't around. Ben held our hands throughout the whole process and made it a very comfortable experience! I can't thank you enough!” Johnny P. in San Diego

Call Us Today!

When you need help with a property damage emergency in San Ysidro, SERVPRO® of Otay Mesa/San Ysidro is ready to respond 24-hours a day. Call us today at 619-439-2407.

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

Environmentally Responsible Company in Otay Mesa?

5/20/2021 (Permalink)

A laptop computer screen shows the words “environmentally friendly” next to an image of a lightbulb. SERVPRO of Otay Mesa/San Ysidro takes steps every day to protect the environment!

SERVPRO® of Otay Mesa/San Ysidro is an environmentally responsible company that has been serving the Otay Mesa and San Ysidro communities for years. We take steps every day to reduce our carbon footprint, and we are actively participating in global efforts to refuse-reduce-reuse-reform and recycle!

Refuse-Reduce-Reform and Recycle Activities

  • Minimize Travel – use the latest technology and video calls to avoid travel to project worksites by insurance carriers for site revisits
  • Green Products – use products that contain no synthetic ingredients or health warnings where applicable
  • Reduce Shipping – reduce the number of shipments we receive by maximizing capacity rather than several shipments that consume more fuel
  • Individual Contributions – carpooling, fuel-efficient cars, and using refillable water bottles and coffee mugs
  • Laptops – 80 percent more efficient than desktop computers
  • Reduce Waste- we responsibly reduce and manage the disposition of waste by reusing material where feasible, recycling what cannot be reused, and composting our organics. This includes plastics, glass, metals, and organics. 
  • Keeping waste out of landfills. We are actively participating in global efforts to refuse reduce reuse reform and recycle.
  • We participate in the “Used Ink- Brother Environment Collection Program.”

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on call 24-hours a day to respond to property damage emergencies in Otay Mesa. Call us today at 619-439-2407.

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

Emergency Water Damage Service in Otay Mesa?

5/17/2021 (Permalink)

 A flooded parking lot is shown. When you need help with a water damage emergency, SERVPRO of Otay has a team of highly trained water restoration professionals on call 24-hours a day

Rain has been known to fall in Otay Mesa frequently during the Spring.  At SERVPRO of Otay Mesa / San Ysidro, we know that our fast response time can help to minimize the damage water and flooding can do to your home or business. Here are some safety tips and some tips on what NOT to do after flooding from our website while waiting for help to arrive:

Safety First

  • Stop the source of water damage; call a plumber/or wait for the storm to end
  • Turn off the electricity
  • If it is not safe to stay in the house, evacuate everyone, including pets
  • Have all your relevant documents in one safe, dry place
  • If you have homeowner’s insurance, start the claims process
  • Document everything with photos, and wear protective gear
  • If you are a tenant, reach out to your landlord or property manager

What NOT To Do After Flooding

  • Don't leave wet fabrics in place 
  • Hang furs and leather goods
  • Don't leave books, magazines, or other colored items on wet carpet or floors
  • Don't use your household vacuum to remove water
  • Don't use television or other household appliances
  • Don't turn on ceiling fixtures if the ceiling is wet, and keep out of rooms where ceilings are sagging

Call Us Today!

When your Otay Mesa home or commercial business has a flooding or other water damage emergency, SERVPRO of Otay Mesa / San Ysidro is Here to Help. ® 

SERVPRO of Otay Mesa / San Ysidro is Independently Owned and Operated

Otay Mesa Residents Can Protect Their Families With Proactive Cleaning and Disinfecting Services

4/27/2021 (Permalink)

SERVPRO banner on the balcony of a San Ysidro apartment Otay Mesa Residents Can Protect Their Families With Proactive Cleaning and Disinfecting Services

Specialty Cleaning for Your San Ysidro Home

SERVPRO of Otay Mesa/San Ysidro wants the residents of San Ysidro to know that we provide specialty cleaning services to remove biological pathogens similar to COVID-19 from your home and we want to help you keep your home clean of infectious disease.

Tips for Running Errands Safely

The national Centers for Disease Control and Prevention (CDC), urges us to frequently wash our hands and to routinely clean and disinfect high-touch objects and surfaces. Additionally, they provide tips for running errands and shopping:

  • Stay at least 6 feet away from others while shopping and in lines.
  • Cover your mouth and nose with a cloth face covering when you have to go out in public.
  • If you are at higher risk for severe illness, find out if the store has special hours for people at higher risk. If they do, try to shop during those hours.
  • Disinfect the shopping cart, use disinfecting wipes if available.
  • Do not touch your eyes, nose, or mouth.
  • If possible, use touchless payment (pay without touching money, a card, or a keypad). If you must handle money, a card, or use a keypad, use hand sanitizer right after paying.

Call Us Today

When you require specialty cleaning services outside the scope of routine janitorial cleaning, SERVPRO® of Otay Mesa/San Ysidro wants to help. Call us today at 619-439-2407 to learn more about our specialty cleaning services in San Ysidro.

How Should Business Owners Really Attack Their Mold Problems?

4/26/2021 (Permalink)

moisture meter on a ceiling It only takes a small water leak, or even excess humidity, for mold to form.

Mold Cleanup Process

Many business owners may rely on easy-to-find commercial cleaners for their fungus cleanup needs, believing that a few sprays can zap away a potential infestation. While these chemicals may appear to eliminate the contamination on the surface, that is not always the case, leaving spores to procreate and simply return down the road. This bandage approach should be avoided. Instead, proprietors should focus on in-depth remediation. Here are three things you should consider.

1. Evaluate the Surfaces
First and foremost, think about what items or materials have mold growth. These microbes, after all, are tiny beings, seeking out moisture to thrive. They can penetrate through absorbent surfaces, such as carpet and drywall. Once they enter these areas, it's hard to know if a product such as bleach has really eliminated the concern. Instead, these saturated pieces should be cut out and discarded. To know how much should be cast out, consider deferring to a water and mold remediation company in Pine Valley, CA. They have high-tech equipment to monitor and assess the structure.

2. Wipe and Dry Wet Zones
Nonporous fungus cleanup demands immediate attention as well. These places should be scrubbed thoroughly, and the humidity should be extracted as much as possible. Industrial dehumidifiers and absorbent products remove water, starving out the microorganisms and stopping procreation. HVAC units should also be scrubbed.

3. Repair the Source
Prevent yourself from having to cleanup mold again by ensuring that the origin of the trouble has been fixed. That means you should seek out why leaks, backups or flooding occurred, correcting any malfunction or abnormality. A thorough examination of pipes should occur. If only the spores are treated, then the situation could become cyclical, potentially growing worse each time.
Fungus cleanup isn't a simple process. Don't rely on something found in the closet or the store shelf; rather, discard anything questionable, and minimize moisture levels. Then, clean and rebuild.

We Follow CDC and EPA Guidelines for Cleaning and Disinfecting Businesses in San Ysidro

4/22/2021 (Permalink)

SERVPRO techs in PPE cleaning a San Ysidro, CA business We use EPA-approved, hospital-grade cleaning and sanitization products to clean commercial businesses in Otay Mesa.

Commercial Cleaning and Sanitization Services

We live in a world where routine cleaning and disinfecting has never been more important to protect our health and wellbeing. The national Centers for Disease Control and Prevention (CDC), recommend routine cleaning of homes and commercial businesses of all high-touch surfaces as the new coronavirus, COVID-19, can remain on surfaces for up to three days depending on the surface type. SERVPRO of Otay Mesa/San Ysidro wants business owners of Otay Mesa to know that we adhere to the highest standards and follow all guidelines set by the CDC and local authorities. Our team of technicians undergo rigorous initial and ongoing training to keep current on industry standards and technological advancements.

Some examples of high-touch surfaces include doorknobs, handles, bathroom fixtures, light switches, keyboards, tabletops, common areas, counters and other frequently touched surfaces such as:

  • Kitchen/Food Areas
  • Bathrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars

Call Us for a Proactive Cleaning Today

SERVPRO of Otay Mesa/San Ysidro has the specialized training required to clean and disinfect your business outside the scope of routine janitorial services in Otay Mesa or San Ysidro and are on call  24 hours a day. Once we receive your call, we will be on site within four hours. Call us today at 619-439-2407.