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Fire & Water - Cleanup & Restoration

What Pine Valley Residents Need to Know About Water Damage

4/7/2020 (Permalink)

A dirty rubber duck is shown sitting on a soggy porch deck. Water damage in can occur at any time in Otay Mesa.

Did you know that we categorize water damage by water type? We use three categories to define water damage scenarios. An example of a “category one” emergency would be a water emergency from a sink overflow, while an example of a “category two” emergency would be from gray water, or water from a dishwasher that may contain bacteria, and an example of a “category three” water damage emergency would be that of a sewage leak. SERVPRO® of Otay Mesa/San Ysidro wants the residents and business owners of Pine Valley to know that when you call us we will ask you a series of questions to help us to determine the category of your water, and to determine the type of specialized equipment and the number of team members to bring to properly clean and restore your water damage. Here are the steps we take to help you in the event of a water damage emergency:

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

SERVPRO® of Otay Mesa/San Ysidro has a team of professionals and the specialized training required to respond to any water damage emergency in Pine Valley 24 hours a day. Once we receive your call, we will be on site within four hours to clean and restore you water damage “Like it never even happened.”

SERVPRO® of Otay Mesa/San Ysidro is Independently Owned and Operated.

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