Recent Posts

Wildfire Preparedness in San Ysidro?

7/16/2021 (Permalink)

Smoke from a California Wildfire is shown. We respond to storm and wildfire damage emergencies 24-hours a day in San Diego County.

Wildfire Season is Here in San Ysidro

At SERVPRO® of Otay Mesa/San Ysidro, we respond to wildfire and other storm damage emergencies throughout the year. We are experiencing a drought in the western region of the country, and that means we need to do everything we can to minimize the potential for wildfires. Here are some tips from the County of San Diego for creating a defensible space around your home:

The defensible space around your home should be a 100-foot radius from any structure. You are not required to cross your property line to clear the 100 feet.  The neighboring property owner may be required to clear the additional distance by the fire agency.

The National Fire Protection Association suggests choosing fire-resistant building materials and to limit the amount of flammable vegetation in three home ignition zones.

  • Trim branches that overhang the home, porch, and deck
  • Prune branches of large trees up to 6 to 10 feet from the ground
  • Remove plants containing resins, oils, and waxes
  • Use crushed stone or gravel instead of flammable mulches o to 5 feet around the house
  • Keep your landscape in good condition

Call Us Today!

When your home or commercial business experiences wildfire or any storm damage, SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond. Call us today at 619-439-2407. We’ll restore your storm damage in San Ysidro, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Smoke Alarm Safety Tips for Otay Mesa?

7/12/2021 (Permalink)

A person is pressing a smoke alarm. We respond to fire damage emergencies 24-hours a day in San Diego County. Gallery Description:

Let’s Talk About Smoke Alarms

At SERVPRO® of Otay Mesa/San Ysidro, we often arrive as the first responders are leaving the scene of the fire, and we know the difference a properly installed and maintained smoke alarms system can make. If there is a fire in your house, the smoke will spread quickly, and smoke alarms will give you time to get out. Here is some information from the National Fire Protection Association about smoke alarms:

  • A closed-door may slow the spread of smoke, heat, and fire
  • Install smoke alarms in every sleeping room and outside each separate sleeping area
  • Install alarms on every level of the home 
  • Smoke alarms should be interconnected so when one sounds, they all sound 
  • Large homes may need extra smoke alarms
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working.
  • When a smoke alarm sounds, get outside and stay outside
  • Replace all smoke alarms in your home every 10 years
  • More about installation and maintenance of home smoke alarms

Call Us!

SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond to fire damage emergencies in the Otay Mesa area. Call us today at 619-439-2407. We’ll restore your fire damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Advanced Cleaning and Restoration Training in Otay Mesa?

6/21/2021 (Permalink)

A training room is shown with people sitting and using computers. Our staff participates in continuous training to stay current with industry trends and best practices.

Advanced Training in Otay Mesa

At SERVPRO® of Otay Mesa/San Ysidro, our employees are required to undergo initial and continuous training to stay current with new technological advancements and industry best practices. Our training program includes:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the nonprofit certifying body for the cleaning and restoration industry. Our technicians study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

This voluntary program is self-paced and allows SERVPRO franchise employees to attain specialized training and certification in the following modules after completing the course materials and an examination:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial, e-Learnings, and Continuing Education Classes

Initial training is a 15-day intensive held at the SERVPRO Corporate Training Facility. This is the basis for all SERVPRO training and covers many restoration topics, including:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Ongoing education and e-learnings are provided through web-based training. It is a voluntary program that is designed to keep office staff and technicians up-to-speed on industry standards, allowing us to provide the high-quality service and support our residential and commercial business customers expect.

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond to property emergencies in Otay Mesa. Call us today at 619-439-2407.

Franchises are Independently Owned and Operated.

Washing Machine Flood in San Ysidro?

6/21/2021 (Permalink)

White clothes can be seen inside the glass window of a washing machine. We respond to water damage emergencies 24-hours a day in Otay Mesa.

San Ysidro Residents Want to Know

At SERVPRO® of Otay Mesa/San Ysidro, we know that our fast response time saves our customers money by minimizing the potential for more time-consuming repairs. Washing machine supply line failure is a common cause of water damage. Here are some washing machine loss prevention and maintenance tips from the Institute for Business and Home Safety to prevent water damage:

  • Look for signs the supply hose may be ready to fail—blisters in the hose, worn tubing, stress cracks, or a loose connection
  • Replace the supply hose with a reinforced steel braided hose if it shows any sign of wear
  • Tighten the connection if it feels loose. The most common site of failure is near the connection where the hose bends.
  • Replace supply hoses every five years, even if there is no obvious deterioration or wear.
  • Some signs of deterioration may occur from the inside out and may not be visible until it is too late
  • When replacing washing machine supply hoses, always choose a reinforced steel braided hose over the traditional un-reinforced rubber hose. These hoses will last longer and are far less likely to result in a catastrophic water loss.

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond to property emergencies in San Ysidro. Call us today at 619-439-2407.

Franchises are Independently Owned and Operated.

Dryer Fire Damage in Otay Mesa Home?

6/7/2021 (Permalink)

A person is holding up a lint trap from a clothes dryer that is covered in lint. We mitigate fire damage 24-hours a day in San Diego.

Dryer Fires Happen in Otay Mesa

According to a report published by the National Fire Protection Association (NFPA) in 2014-2018, local fire departments responded to an estimated average of 13,820 home structure fires per year in which dryers were involved in the ignition. These fires caused an average of seven civilian deaths, 344 civilian injuries, and $233 million in direct property damage annually. 

Top Three Contributing Factors

  • Failure to clean the lint trap, 4470 fires
  • Mechanical failure or malfunction, 3790 fires
  • Electrical failure or malfunction, 2270 fires

SERVPRO® of Otay Mesa/San Ysidro responds to fire damage emergencies in Otay Mesa throughout the year. Each fire damage scenario will differ as the method for cleaning will vary depending on the sources of the fuels. Here are the steps we follow for a “typical” fire damage restoration:

Fire Damage Restoration Process

  1. Emergency Contact
  2. Inspection and Fire Damage Assessment
  3. Immediate Board-Up and Roof-Tarp Service (if needed)
  4. Water Removal and Drying (if water damage is present)
  5. Removal of Smoke and Soot from All Surfaces
  6. Cleaning and Repair
  7. Restoration

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond to fire damage emergencies in Otay Mesa. Call us today at 619-439-2407. We’ll restore your fire damage, “Like it never even happened.”

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

Washing Machine Flood in Old Town?

6/2/2021 (Permalink)

Water supply lines are shown attached to the back of a washing machine. We respond to water damage emergencies 24-hours a day in San Diego.

Washing machine washout in Old Town?

According to a study conducted by the Insurance Institute for Business and Home Safety (IBHS) half of the water damage incidents involving washing machines were caused by a failed water supply line. SERVPRO® of Centre City/Uptown responds to water damage emergencies through the year in Old Town, and we offer some loss prevention and maintenance tips from the IBHS to minimize the potential for a supply line failure:

  • Turn off supply valves when not in use
  • Consider installing a lever-type valve that is easy to operate between uses
  • Do not operate the washing machine while the home is unoccupied
  • Leave a three-to-four-inch gap between the back of the washing machine and the wall to avoid kinking the hose near the valve connection
  • Inspect the water supply line hoses every six months
  • Ensure that the connection to the valve is secure, but avoid over-tightening
  • Hand tighten the connection first
  • Then tighten an additional two-thirds of a turn using pliers
  • Check the hoses for cracks, kinks, or blisters, which are most commonly found near the hose connection

Call Us Today!

When your washing machine floods or you have any form of water damage in your home or business, SERVPRO® of Centre City/Uptown has a team of emergency water restoration technicians ready to respond 24-hours a day. Call us at 619-583-2133. We’ll clean and restore your water damage in Old Town, “Like it never even happened.”

SERVPRO® of Centre City/Uptown is Independently Owned and Operated.

Storm-damaged Roof in Otay Mesa?

6/2/2021 (Permalink)

Storm Damage Can Happen When You Least Expect It

When my Otay Mesa home was damaged in a recent storm, we were out of town, and the damage wasn’t discovered for a few days. A tree had broken a window and water and debris were everywhere. My insurance adjuster told me to call SERVPRO of Otay Mesa / San Ysidro and I’m glad I did. 

SERVPRO of Otay Mesa / San Ysidro has been responding to storm damage emergencies for years in Otay Mesa area and know that severe weather is unpredictable and storm damage happens no matter how well prepared we are. After a storm has passed is a good time to inspect your roof for storm damage (if possible) and make repairs as needed.

Storm Damage Roof Inspection

Look for obvious signs of damage to the roof, including damaged roof shingles, damaged roof gutters, and downspouts. Check roof vents and look for cracks in weather stripping around doors and windows. Replace damaged materials as necessary. 

Call Us Today! 

SERVPRO of Otay Mesa / San Ysidro has a team of highly trained technicians with specialized training and experience to clean and restore storm damage quickly and efficiently. We’ll restore your storm damage in Otay Mesa, “Like it never even happened.” 

Franchises are Independently Owned and Operated. 

Storm Safety Tips for San Ysidro?

5/29/2021 (Permalink)

A little boy is looking out of a rain splattered window on a stormy day. We respond to storm damage emergencies 24-hours a day in San Diego County.

Did you know that SERVPRO® of Otay Mesa/San Ysidro responds to storm damage emergencies 24-hours a day in the San Ysidro area? Storms have been known to happen in San Diego County throughout the year, so it is important for San Ysidro residents to know how to be safe during a rainstorm. Here are some storm safety tips from the City of San Diego’s website for staying safe during a rainstorm:

When Rains Arrive

  • Report flooding to the City's emergency dispatch center at 619-527-7500
  • For life-threatening emergencies call 9-1-1
  • Report downed electrical lines or gas emergencies to San Diego Gas & Electric at 800-411-7343
  • Leave early if your property is in a flood zone. Water levels can rise fast once storms start. Do not hesitate to move if you see rising water.
  • Follow all instructions issued by public safety personnel
  • Drive carefully! Take your time getting home or to work.
  • Slow down and do not drive through standing water

After Rains Pass

  • Report non-emergency problems, including but not limited to blocked storm drains, potholes, and broken streetlights via the Get it Done app
  • Contact your property insurance carrier to report damages to your property and learn how to file a claim with the City for flood damage

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond to storm damage emergencies in San Ysidro. Call us today at 619-439-2407.

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

Satisfied Customers in San Ysidro?

5/25/2021 (Permalink)

A person is giving a five-star review. We are committed to creating the best customer experience for all of the customers we serve in San Diego!

Our Business is Built on Happy San Ysidro Customers

At SERVPRO® of Otay Mesa/San Ysidro, our success is based on ensuring that every customer we work with is satisfied with our restoration work. We are passionate about providing the best customer service and support to all of our customers. Here are some customer testimonials from our website:

“There was a fire in the store I work in, and as the manager, I was unsure how this would affect my team and was worried about them. But with the help of SERVPRO of Otay Mesa/ San Ysidro, we never had to close our store, and they were able to help us clean up.” Lucia M. in San Ysidro


“If I could give them a million-star rating, I would. Ben & his crew are very compassionate & caring. There was a fire in the building behind us, the entire place was burned down. Ben had 20+ people on our property the same day of the fire, they worked throughout the night and made sure we understood everything that was going on. Ben secured our buildings with gates, too, whenever he wasn't around. Ben held our hands throughout the whole process and made it a very comfortable experience! I can't thank you enough!” Johnny P. in San Diego

Call Us Today!

When you need help with a property damage emergency in San Ysidro, SERVPRO® of Otay Mesa/San Ysidro is ready to respond 24-hours a day. Call us today at 619-439-2407.

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

Environmentally Responsible Company in Otay Mesa?

5/20/2021 (Permalink)

A laptop computer screen shows the words “environmentally friendly” next to an image of a lightbulb. SERVPRO of Otay Mesa/San Ysidro takes steps every day to protect the environment!

SERVPRO® of Otay Mesa/San Ysidro is an environmentally responsible company that has been serving the Otay Mesa and San Ysidro communities for years. We take steps every day to reduce our carbon footprint, and we are actively participating in global efforts to refuse-reduce-reuse-reform and recycle!

Refuse-Reduce-Reform and Recycle Activities

  • Minimize Travel – use the latest technology and video calls to avoid travel to project worksites by insurance carriers for site revisits
  • Green Products – use products that contain no synthetic ingredients or health warnings where applicable
  • Reduce Shipping – reduce the number of shipments we receive by maximizing capacity rather than several shipments that consume more fuel
  • Individual Contributions – carpooling, fuel-efficient cars, and using refillable water bottles and coffee mugs
  • Laptops – 80 percent more efficient than desktop computers
  • Reduce Waste- we responsibly reduce and manage the disposition of waste by reusing material where feasible, recycling what cannot be reused, and composting our organics. This includes plastics, glass, metals, and organics. 
  • Keeping waste out of landfills. We are actively participating in global efforts to refuse reduce reuse reform and recycle.
  • We participate in the “Used Ink- Brother Environment Collection Program.”

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on call 24-hours a day to respond to property damage emergencies in Otay Mesa. Call us today at 619-439-2407.

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.