Recent Posts

Does Your Homeowners' Insurance Cover Broken Pipes?

12/28/2020 (Permalink)

Document of Homeowners' Insurance Policy Homeowners' insurance covers all sorts of water losses in your home

What Does It Cover?

A broken pipe can cause a massive flood in your home. Thankfully, your insurance coverage should help you pay for water cleanup and restoration services. However, there are some exceptions.
Homeowners' insurance covers all sorts of water losses in your home. For instance, your insurance should kick in if your house sustains water damage due to:

  • An air conditioner leak
  • A broken washing machine
  • A burst pipe

What Insurance Coverage Includes
You can use this insurance money to pay for the removal of water from your home. The insurer should also cover damage to your rugs, floors, and walls. Any steps the restoration company takes to prevent mold growth may be included in your policy, as well. However, the insurer will not pay to fix a broken pipe. You will have to pay for the pipe repairs yourself.

Why Claims Are Denied
Insurance companies do not automatically accept every claim that stems from a broken pipe. Insurers will check to see if the pipe showed any signs of damage prior to the flood. If the company concludes that the pipe leaked for a long period of time and that you failed to address the leak, then the insurer may deny your claim.
You should thus have your pipes checked regularly. Be sure to keep records to prove that these inspections occurred.
Similarly, insurance companies expect you to prevent your pipes from freezing. You can do this by keeping your home warm even at nighttime. If you negligently allow your pipes to get so cold that they burst, the insurer may force you to pay for the resulting damage.
Your insurance provider should cover cleanup costs following a broken pipe in your San Diego, CA, house. Yet the insurer may force you to pay for the restoration if the company determines that your negligence led to the flood. By properly maintaining your pipes, especially during the winter, you increase the chances of the insurer accepting your claim.

What to Do After an Emergency

12/28/2020 (Permalink)

Background of a fire truck with the words CALL US Call the fire department

Dealing with the aftermath of a fire is a process. Certain steps must be followed, from choosing remediation professionals to beginning fire mitigation, that will set you on the path to recovery. Here is everything you must know to deal with an emergency.

Respond to Emergencies

The first thing you must do after a disaster is to respond to the emergency. This means:

  • Ensuring the building is empty
  • Calling the fire department
  • Turning off the utilities to prevent further fire damage
  • Making sure everyone is following your fire safety plan
  • Cooperating with the fire officials
  • Keeping everyone out of the building

Assess the Damage
After the fire has been put out, it is time to assess the damage. Once the fire department has cleared your home as safe, you may enter and see what happened.

Call a Disaster Company
After your business sees fire, smoke, and water damage, it is natural to call your insurance adjuster immediately. However, it is often best to call the disaster company for your building in Pine Valley, CA, first.

Call Your Insurance
Your disaster relief company will be at your building that day and will give you an idea of the extent of the damage. Once you have this information, it is time to call the insurance company.

Begin Disaster Cleanup
Your disaster company will start the cleanup as soon as possible. Some of their work will start as soon as they arrive to prevent any chances of further damage.

Gather Necessary Evidence
This is a task that the disaster company will perform. They will go through your building and gather any evidence of fire damage your insurance company will need.
Knowing what to do after your building sees fire damage is important. Reacting quickly and following the appropriate steps will get your business running again. These steps will help you get through the remediation process smoothly.

3 Key Things To Know About the Smell of Mold

12/10/2020 (Permalink)

Black mold growth on wall with the phrase MUSTY ODOR Are you noticing a musty odor in your business?

Where The Smell Comes From

It’s not easy to describe the smell of mold: It can be sour, earthy, or even more of a camphor smell. The odor that people in San Ysidro, CA, identify as mold is caused by a mycotoxin, a gas-like organic compound that mold releases as it grows. To understand where the smell comes from as well as why it’s so hard to eliminate from a commercial building, it helps to know a little about how mold functions.

1. Where the Smell Comes From
When you see mold growing on a surface, did you know that the fungus is actually consuming and digesting that surface? As long as enough moisture is present, mold can use just about anything as a food source. As it digests the surface material, it emits gas-like compounds called microbial volatile organic compounds. MVOCs are the source of the musty odor we associate with mold.

2. What the Smell Means
Mold only releases MVOCs when it is actively eating and growing. Therefore, when you smell that distinctive mycotoxin odor, that’s a sure sign that mold is eating away at some part of your building. Act quickly to stop the growth and minimize the damage.

3. How To Get Rid of the Smell
To eliminate the smell, you need to first eliminate the source. Cutting off the moisture source can cause mold to dry up and die; however, mold sporulates as it dies, which means that it releases thousands of tiny spores into the air in an attempt to move the colony elsewhere. This is why proper mold remediation is critical. Mold remediation specialists use biocides and other methods to kill active mold growth. They also use advanced air purification techniques and equipment to trap and extract MVOCs and airborne spores to prevent future outbreaks.
That musty mycotoxin smell isn’t pleasant, but it does have one benefit: The smell alerts you that mold is growing nearby so that you can take action to remove it before it causes more damage.

How to Treat Water Damaged Items in Your Commercial Building

12/10/2020 (Permalink)

Wet documents Documents damaged by water

Many Objects Can Be Salvaged If They Are Treated Properly

Many problems can come with a flooded company building. Whether the water has come from a broken appliance, burst pipe or storm in San Ysidro, CA, the excessive moisture can affect both your building and the items in it. Luckily, many objects can be salvaged if they are treated properly within a reasonable amount of time.

1. Objects With Hard Surfaces
Items with hard surfaces will be the easiest to treat. Most often, these will only need to be wiped down and dried. If the flooded company building is the result of flooding during a storm, these items will also need to be sanitized to remove any bacteria or contaminants present in the water.

2. Upholstered or Fabric Items
Because they are more absorbent, items such as rugs, cushions, curtains and upholstered furniture that are made with fabric can be more difficult to thoroughly clean. If the water damage was closer to the surface, dry cleaning might be enough to return the items to an acceptable condition. If there is mold or contaminated water present, some property may need to be thrown out and replaced.

3. Paper Documents
You might assume that paper items such as important documents or artwork will be completely ruined if they have water damage. This is not always the case. Professional cleanup and restoration companies often have access to equipment that can sanitize and dry these items.

4. Electronics
If there are electronics in your flooded company building, these will need to be handled with care. Turning these devices on before they are completely dry can result in permanent damage. Depending on the type of water involved, some items might be fine after they are drained. Others will need to be inspected, cleaned and repaired by a professional.
A broken pipe, severe storm or another emergency can be frustrating on its own. Add in damage to your property, and the situation becomes even more stressful. The good news is that most items can be saved as long as you take the right steps.

Keeping Your Pet Safe During a Fire Emergency

12/10/2020 (Permalink)

Pomeranian dressed as fire fighter Did you include your family pets in the planning process?

Three Ways To Plan For Your Pets' Safety In The Event Of An Emergency

You are adamant about making sure that your family has a fire emergency plan in San Ysidro, CA. Everyone knows their escape routes, how to safely exit a home on fire, and where to meet once you make it safely outside. However, did you include your family pets in the planning process? While getting your human family out of a home fire is your number-one priority, you want to plan for the safety of your furry family members, too. Here are three ways to plan for your pets' safety in the event of an emergency. 

1. Practice
While you and your family are conducting an annual practice session of your fire emergency plan, practice bringing your pets with you. Many animals can be trained to come when called, so if you haven't prioritized training your pet, now is the time to start. Remember that although you love your animals, never go back into a burning building to try and rescue a pet that hasn't evacuated.

2. Contain
If your pets generally have the run of the house while you're away, consider containing them to an area of the house that is near an outer door. A pet safety plan prevents them from inadvertently starting a fire, plus they're more easily able to be accessed by firefighters. They should always wear their collars, and keep a leash by the door to aid your pet's rescuer.

3. Prepare
Think ahead to what you would do with your pet if you have to stay away from your home after a fire. Don't forget to consider the amount of time that would be required to have an emergency restoration company restore your home. A pet preparation plan should include a place to stay for your pet, access to ownership and vaccination records stored digitally or in a firebox, and a disaster supply kit.
When planning for a fire emergency at your home, don't forget to include your pets in your evacuation plan.

Did a Storm Cause Water Damage On Your Roof in Otay Mesa?

5/28/2020 (Permalink)

Shingles are shown torn off of a composite shingle roof, revealing hidden water damage below. Wind and storm damage can cause leaks to your San Diego home.

Storm Damage May Not Be Apparent

Have you inspected your roof or attic for storm damage lately? With the high winds and rainstorms in San Diego this year there have been lots of opportunities for shingles to be blown off of roofs allowing water to permeate below. Water intrusion and storm runoff can also find its way into foundations. SERVPRO® of Otay Mesa/San Ysidro wants San Diego residents to know that we are ready to help in the event of emergency storm damage repairs. We will also help you with the insurance paperwork and process and follow the repair through to completion.

Disaster Recovery Team

In the event of a major disaster, such as a wildfire or flood affecting your commercial property, we will respond immediately regardless of the size of the emergency or the type of damage. We are part of a nationwide network of 1700 franchises with special Disaster Recovery Teams set up to respond to major events across the U.S.

Call Us

When you call we will ask a series of questions to determine the scope and size of your emergency and will send a team out to being the cleanup and restoration process. No matter what kind property damage you may have, SERVPRO® of Otay Mesa/San Ysidro wants San Diego business owners to know that we are available 24 hours a day and can be onsite in four hours. Call us today at (619) 439-2407 to find out about our storm response services.

SERVPRO® of Otay Mesa/San Ysidro is Independently Owned and Operated.

SERVPRO Otay Mesa/San Ysidro Remains Open for San Diego

4/29/2020 (Permalink)

San Diego in the daytime Call SERVPRO of Otay Mesa/San Ysidro to Clean & Disinfect Your Business

SERVPRO® of Otay Mesa/San Ysidro remains open for business in San Diego. 

Damage Remediation

Call us when storm damage, fire, or water threatens your business.  Our number is 619-439-2407, or you send an online form. Even during this pandemic, we are Faster to Any Size Disaster.

Our technicians remediate existing damage and prevent things from getting worse, all according to safety guidelines from the Occupational Safety & Health Administration (OSHA) and the Centers for Disease Control and Prevention (CDC).

Proactive as well as Reactive

Did you know that SERVPRO of Otay Mesa/San Ysidro is qualified to clean up biohazards and to provide hospital-grade cleaning and disinfection? Call us to clean and disinfect your business to help prevent the spread of COVID-19. We even clean electronics, and pay special attention to high-touch surfaces such as door handles, telephones, and business equipment.


Proper hand-washing, social-distancing, and wearing face masks are the best ways to prevent the spread of COVID-19.

Create a poster of proper hand-washing technique set to your favorite lyrics here

SERVPRO of Otay Mesa/San Ysidro is Here to Help®.

SERVPRO of Otay Mesa/San Ysidro is independently owned and operated.


San Ysidro Residents Can Rely on Us for Deep Cleaning and Sanitization Services

4/27/2020 (Permalink)

A sign sits on an easel proclaiming, “Not Today COVID-19.” Otay Mesa residents can rely on us to safely clean and disinfect your home in Pine Valley.

Deep Cleaning Services for Your Home

Protecting the health and safety of our loved ones has never been more important. This global pandemic has brought us to a new standard of cleaning and interacting with others, and until a cure is found for the new coronavirus, COVID-19, we will have to be vigilant about cleaning and disinfecting our homes and do what we can to prevent the spread of this disease. SERVPRO® of Otay Mesa/San Ysidro wants the residents of San Ysidro to know that we are uniquely positioned and highly trained to perform specialty cleaning services including the removal of biological contaminants and pathogens similar to COVID-19. The national Centers for Disease Control and Prevention (CDC), suggest preparing for a possible illness and setting aside a room in your house that can be used to separate sick household members from others.

We Adhere to CDC and Local Authority Guidelines

We use labeled, hospital-grade and EPA-approved products and follow CDC and local authority guidelines related to cleaning and removing biological contaminants similar to COVID-19. 

Call Us Today

SERVPRO® of Otay Mesa/San Ysidro can be onsite within fours hours of your first call to clean and disinfect your home in San Ysidro. Call us today at 619-439-2407.

SERVPRO® of Otay Mesa/San Ysidro is Independently Owned and Operated.

Otay Mesa Residents Can Protect Their Families With Proactive Cleaning and Disinfecting Services

4/27/2020 (Permalink)

A woman is shopping in a grocery store wearing a face mask and is practicing social distancing. Otay Mesa Residents Can Protect Their Families With Proactive Cleaning and Disinfecting Services

Specialty Cleaning for Your Home

SERVPRO® of Otay Mesa/San Ysidro wants the residents of San Ysidro to know that we provide specialty cleaning services to remove biological pathogens similar to COVID-19 from your home and we want to help you keep your home clean of infectious disease.

Tips for Running Errands Safely

The national Centers for Disease Control and Prevention (CDC), urges us to frequently wash our hands and to routinely clean and disinfect high-touch objects and surfaces. Additionally, they provide tips for running errands and shopping:

  • Stay at least 6 feet away from others while shopping and in lines.
  • Cover your mouth and nose with a cloth face covering when you have to go out in public.
  • If you are at higher risk for severe illness, find out if the store has special hours for people at higher risk. If they do, try to shop during those hours.
  • Disinfect the shopping cart, use disinfecting wipes if available.
  • Do not touch your eyes, nose, or mouth.
  • If possible, use touchless payment (pay without touching money, a card, or a keypad). If you must handle money, a card, or use a keypad, use hand sanitizer right after paying.

Call Us Today

When you require specialty cleaning services outside the scope of routine janitorial cleaning, SERVPRO® of Otay Mesa/San Ysidro wants to help. Call us today at 619-439-2407 to learn more about our specialty cleaning services in San Ysidro.

SERVPRO® of Otay Mesa/San Ysidro is Independently Owned and Operated.

We Follow CDC and EPA Guidelines for Cleaning and Disinfecting Businesses in San Ysidro

4/13/2020 (Permalink)

The wine aisle of a liquor store is shown fully stocked. We use EPA-approved, hospital-grade cleaning and sanitization products to clean commercial businesses in Otay Mesa.

Commercial Cleaning and Sanitization Services

We live in a world where routine cleaning and disinfecting has never been more important to protect our health and wellbeing. The national Centers for Disease Control and Prevention (CDC), recommend routine cleaning of homes and commercial businesses of all high-touch surfaces as the new coronavirus, COVID-19, can remain on surfaces for up to three days depending on the surface type. SERVPRO® of Otay Mesa/San Ysidro wants business owners of Otay Mesa to know that we adhere to the highest standards and follow all guidelines set by the CDC and local authorities. Our team of technicians undergo rigorous initial and ongoing training to keep current on industry standards and technological advancements.

Some examples of high-touch surfaces include doorknobs, handles, bathroom fixtures, light switches, keyboards, tabletops, common areas, counters and other frequently touched surfaces such as:

  • Kitchen/Food Areas
  • Bathrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars

Call Us for a Proactive Cleaning Today

SERVPRO® of Otay Mesa/San Ysidro has the specialized training required to clean and disinfect your business outside the scope of routine janitorial services in Otay Mesa and are on call  24 hours a day. Once we receive your call, we will be on site within four hours. Call us today at 619-439-2407.

SERVPRO® of Otay Mesa/San Ysidro is Independently Owned and Operated.