Recent Why SERVPRO Posts

Five-Star Reviews for SERVPRO of Otay Mesa / San Ysidro?

4/25/2022 (Permalink)

A hand is raised towards five shining white stars. Our commitment to our customers in San Diego is reflected in our reviews!

Our local teams in Otay Mesa and San Ysidro always strive for five-star reviews with every customer we serve. Here are some recent Google reviews from satisfied customers:

“The technician was very professional, courteous, on time, and he took the time to explain the steps to the procedure of doing the remediation. In addition to the professionalism, I liked that he was very kind and took the extra time to explain the procedures. He was very thoughtful and professional. I highly recommend this technician and the valuable assistance in restoring my property from water damage.” Susan L

“Garrett was the best! Every day he was on time and quick with the work. Always informing us of what the next step would be and truly made it a good experience all around. I’m so glad we got him as our rep!” Luke M

Garrett was always kind, thorough, professional, and explained everything so well! This is a first-time process for me, and Garrett made it easy; it was such a pleasure having him help. I would HIGHLY recommend. Thank you!!!” Justine F

Call Us Today!

When you need help with water damage, our local team in Otay Mesa and San Ysidro is Here to Help. ®We’ll clean and restore your damage, “Like it never even happened.” Call us today at 619-439-2407.

Franchises are independently owned and operated.

Deep Cleaning Services in Otay Mesa?

2/22/2022 (Permalink)

Modern condominium buildings are shown. We provide a full range of cleaning and restoration services in San Diego.

SERVPRO® of Otay Mesa/San Ysidro provides a full range of deep cleaning services that exceed the scope of a standard cleaning service.

Carpet and Upholstery Cleaning

The SERVPRO carpet and upholstery cleaning service will get out the dirt you see and remove the unwanted dust you don’t. A professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your home.

Odor Removal

Take advantage of SERVPRO’s residential cleaning services to remove unwanted odors.

Sewage and Biohazard Clean Up

Our experts are ready to assist in the cleanup of sewage and other biohazard materials and provide deep cleaning services for your home.

Here is a recent Google Review:

“Stephanie and her team were lifesavers! I needed to sell my condo quickly, and it was a mess. The SERVPRO technicians worked all through the night removing the carpet and sanitizing the concrete underneath. They also did a biohazard cleaning of the rest of the condo. They cleaned the entire condo and did a fantastic job - far better than anything I had expected. I told Stephanie that she and her team were like angels that came into my life at precisely the right moment. I can never thank SERVPRO enough!” Susan L.

Services: Flooring, Sewage cleanup, Clean carpet

Call Us Today!

When your Otay Mesa home or business needs deep cleaning and deodorizing services, SERVPRO® of Otay Mesa/San Ysidro is Here to Help. ® Call us today at 619-439-2407.

Franchises are independently owned and operated.

Deep Cleaning And Disinfecting Services in Otay Mesa?

1/25/2022 (Permalink)

A home has a for sale sign in the front yard. We provide many specialty deep cleaning services in San Diego.

If you are getting your home ready for sale, why not trust the professionals at SERVPRO® of Otay Mesa/San Ysidro to clean your home from top to bottom? We offer a wide variety of deep cleaning services to keep your home looking its best. Here is a recent Google review from a customer in Otay Mesa who used our deep cleaning services to get her property ready for sale:

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Stephanie and her team were lifesavers! I needed to sell my condo quickly, and it was a mess. The SERVPRO technicians worked all through the night, removing the carpet and sanitizing the concrete underneath. They also did a biohazard cleaning of the rest of the condo. They cleaned the entire condo and did a fantastic job - far better than anything I had expected. I told Stephanie that she and her team were like angels that came into my life at precisely the right moment. I can never thank SERVPRO enough!

Services: Sewage cleanup, Clean carpet, Flooring

Call Us Today!

When you need help getting your home or condominium ready to sell, SERVPRO® of Otay Mesa/San Ysidro’s technicians will clean your home from top to bottom. We’ll clean, disinfect, and deodorize your home, “Like it never even happened.” Call us today at 619-439-2407.

Franchises are independently owned and operated.

Pest Damage in Otay Mesa?

11/22/2021 (Permalink)

A rat nest is shown. We safely clean and restore areas damaged by rodents in San Diego.

I woke up one night because I heard scratching noises inside the walls of my room. Uh oh. The next day I began looking for indications there were unwelcome visitors. I found a trail of dog food crumbs leading out through the dog door. Once outside, I noticed one of the foundation vents had a small gap in it. When I looked through the vent, I saw animal excrement that could only come from a rat. Yikes! Time to call the pest control people.

As the weather becomes cooler, animals like mice, rats, bats, and raccoons will start looking for a warmer place to live. Once they get inside a structure, they can cause significant damage by chewing insulation, wood, and wires. This can cause fire risk and health hazards. SERVPRO® of Otay Mesa/San Ysidro’s technicians are trained and certified to restore areas impacted by pest excrement and to clean, decontaminate, and deodorize areas infested by pests.

Here are some signs that you may have pests in your attic:

  • Scratching noises
  • Evidence of excrement
  • Nesting materials
  • Missing shingles or screens

Call Us Today!

Otay Mesa residents and businesses can rely on SERVPRO® of Otay Mesa/San Ysidro to clean and restore areas damaged by pests and other biohazards. We’ll take care of your biohazard problem, “Like it never even happened.” Call us today at 619-439-2407.

Franchises are Independently Owned and Operated.

Mold Discovered in Otay Mesa Home?

10/25/2021 (Permalink)

Microscopic mold spores are shown. We mitigate and remediate mold damage in San Diego.

My water bill was higher than usual, and I couldn’t explain the reason for the spike in my water usage. The technicians at SERVPRO® of Otay Mesa/San Ysidro located the leak and discovered the mold growing inside my wall. They repaired the leak and contained the mold before it could spread to other areas of the house. In no time, the hidden water damage and mold issues were resolved!

Here is some information about mold from our website:

  • Mold is present almost everywhere, indoors and outdoors
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or air conditioning and heating systems or even hitch a ride indoors on your clothing or a pet
  • Mold spores thrive on moisture
  • Mold spores can quickly grow into colonies when exposed to water 
  • Mold colonies may produce health effects
  • Before mold remediation can begin, the sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent

Call Us!

When you need mold remediation services for your home or commercial business, SERVPRO® of Otay Mesa/San Ysidro has a team of highly trained technicians on-call 24-hours a day. Call us today at 619-439-2407. We’ll restore your mold damage in Otay Mesa, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Technology Advances in Otay Mesa?

9/28/2021 (Permalink)

An infrared camera is shown. We use technology to restore property damage in San Diego.

Only the best for our Otay Mesa customers!

SERVPRO® of Otay Mesa/San Ysidro has adopted technological advances into our restoration services, allowing us to more efficiently restore properties back to preloss condition.

Technological Advances

Recent technological advancements in the field of psychometry allow us to more effectively dry water-damaged areas through the manipulation of temperature and relative humidity. We follow industry standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC) for restoration and cleaning as follows.

Moisture Detection, Water Extraction, Drying Equipment, and More

Using specialized equipment such as infrared cameras, we can detect and measure moisture levels. Sensitive moisture detectors, like hygrometers, are used to measure moisture saturation levels.

When we are mitigating water damage, we use powerful submersible and gas-powered pumps to remove high-level water, and we use truck-mounted and portable extraction pumps that perform efficient water removal. Additionally, air scrubbers, thermal foggers, and deodorization agents, and OSHA-approved sanitizing and anti-microbial treatments are used when needed to stop the growth of bacterial, fungi, mildew, and other harmful microorganisms.

Call Us!

SERVPRO® of Otay Mesa/San Ysidro has a team of highly trained restoration technicians on-call 24-hours a day. Call us today at 619-439-2407. We’ll restore your property damage in Otay Mesa, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Highly Trained Restoration Technicians in San Ysidro?

8/23/2021 (Permalink)

A room with computers sits empty waiting for a class to begin. Our restoration technicians are some of the most highly trained technicians in San Diego County.

Highly Trained and Certified Team in San Ysidro?

When you have a fire or water damage emergency, you will want to know you are hiring a team with the equipment, advanced training, and experience to quickly and efficiently handle any size disaster. Our employees are required to undergo initial and continuous training and education. SERVPRO® of Otay Mesa/San Ysidro’s technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the non-profit certifying body for the cleaning and restoration industry.

Training

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Certifications

  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • IICRC Certified Firm
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

e-Learnings

Additionally, our employees have access to web-based training classes. These voluntary training sessions are designed to be self-paced to help SERVPRO® of Otay Mesa/San Ysidro employees stay current with industry standards and best practices. These training courses are comprised of video presentations and support materials, followed by a knowledge test at the end of each module.

Call Us Today!

At SERVPRO® of Otay Mesa/San Ysidro, we invest in training and ongoing education for our team. Our highly trained restoration technicians are on-call and ready to assist you 24-hours a day. Call us today at 619-439-2407.

Franchises are Independently Owned and Operated.

Advanced Cleaning and Restoration Training in Otay Mesa?

6/21/2021 (Permalink)

A training room is shown with people sitting and using computers. Our staff participates in continuous training to stay current with industry trends and best practices.

Advanced Training in Otay Mesa

At SERVPRO® of Otay Mesa/San Ysidro, our employees are required to undergo initial and continuous training to stay current with new technological advancements and industry best practices. Our training program includes:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the nonprofit certifying body for the cleaning and restoration industry. Our technicians study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

This voluntary program is self-paced and allows SERVPRO franchise employees to attain specialized training and certification in the following modules after completing the course materials and an examination:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial, e-Learnings, and Continuing Education Classes

Initial training is a 15-day intensive held at the SERVPRO Corporate Training Facility. This is the basis for all SERVPRO training and covers many restoration topics, including:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Ongoing education and e-learnings are provided through web-based training. It is a voluntary program that is designed to keep office staff and technicians up-to-speed on industry standards, allowing us to provide the high-quality service and support our residential and commercial business customers expect.

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on-call 24-hours a day to respond to property emergencies in Otay Mesa. Call us today at 619-439-2407.

Franchises are Independently Owned and Operated.

Satisfied Customers in San Ysidro?

5/25/2021 (Permalink)

A person is giving a five-star review. We are committed to creating the best customer experience for all of the customers we serve in San Diego!

Our Business is Built on Happy San Ysidro Customers

At SERVPRO® of Otay Mesa/San Ysidro, our success is based on ensuring that every customer we work with is satisfied with our restoration work. We are passionate about providing the best customer service and support to all of our customers. Here are some customer testimonials from our website:

“There was a fire in the store I work in, and as the manager, I was unsure how this would affect my team and was worried about them. But with the help of SERVPRO of Otay Mesa/ San Ysidro, we never had to close our store, and they were able to help us clean up.” Lucia M. in San Ysidro


“If I could give them a million-star rating, I would. Ben & his crew are very compassionate & caring. There was a fire in the building behind us, the entire place was burned down. Ben had 20+ people on our property the same day of the fire, they worked throughout the night and made sure we understood everything that was going on. Ben secured our buildings with gates, too, whenever he wasn't around. Ben held our hands throughout the whole process and made it a very comfortable experience! I can't thank you enough!” Johnny P. in San Diego

Call Us Today!

When you need help with a property damage emergency in San Ysidro, SERVPRO® of Otay Mesa/San Ysidro is ready to respond 24-hours a day. Call us today at 619-439-2407.

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

Environmentally Responsible Company in Otay Mesa?

5/20/2021 (Permalink)

A laptop computer screen shows the words “environmentally friendly” next to an image of a lightbulb. SERVPRO of Otay Mesa/San Ysidro takes steps every day to protect the environment!

SERVPRO® of Otay Mesa/San Ysidro is an environmentally responsible company that has been serving the Otay Mesa and San Ysidro communities for years. We take steps every day to reduce our carbon footprint, and we are actively participating in global efforts to refuse-reduce-reuse-reform and recycle!

Refuse-Reduce-Reform and Recycle Activities

  • Minimize Travel – use the latest technology and video calls to avoid travel to project worksites by insurance carriers for site revisits
  • Green Products – use products that contain no synthetic ingredients or health warnings where applicable
  • Reduce Shipping – reduce the number of shipments we receive by maximizing capacity rather than several shipments that consume more fuel
  • Individual Contributions – carpooling, fuel-efficient cars, and using refillable water bottles and coffee mugs
  • Laptops – 80 percent more efficient than desktop computers
  • Reduce Waste- we responsibly reduce and manage the disposition of waste by reusing material where feasible, recycling what cannot be reused, and composting our organics. This includes plastics, glass, metals, and organics. 
  • Keeping waste out of landfills. We are actively participating in global efforts to refuse reduce reuse reform and recycle.
  • We participate in the “Used Ink- Brother Environment Collection Program.”

Call Us Today!

SERVPRO® of Otay Mesa/San Ysidro is on call 24-hours a day to respond to property damage emergencies in Otay Mesa. Call us today at 619-439-2407.

SERVPRO of Otay Mesa/San Ysidro is Independently Owned and Operated.

How Should Business Owners Really Attack Their Mold Problems?

4/26/2021 (Permalink)

moisture meter on a ceiling It only takes a small water leak, or even excess humidity, for mold to form.

Mold Cleanup Process

Many business owners may rely on easy-to-find commercial cleaners for their fungus cleanup needs, believing that a few sprays can zap away a potential infestation. While these chemicals may appear to eliminate the contamination on the surface, that is not always the case, leaving spores to procreate and simply return down the road. This bandage approach should be avoided. Instead, proprietors should focus on in-depth remediation. Here are three things you should consider.

1. Evaluate the Surfaces
First and foremost, think about what items or materials have mold growth. These microbes, after all, are tiny beings, seeking out moisture to thrive. They can penetrate through absorbent surfaces, such as carpet and drywall. Once they enter these areas, it's hard to know if a product such as bleach has really eliminated the concern. Instead, these saturated pieces should be cut out and discarded. To know how much should be cast out, consider deferring to a water and mold remediation company in Pine Valley, CA. They have high-tech equipment to monitor and assess the structure.

2. Wipe and Dry Wet Zones
Nonporous fungus cleanup demands immediate attention as well. These places should be scrubbed thoroughly, and the humidity should be extracted as much as possible. Industrial dehumidifiers and absorbent products remove water, starving out the microorganisms and stopping procreation. HVAC units should also be scrubbed.

3. Repair the Source
Prevent yourself from having to cleanup mold again by ensuring that the origin of the trouble has been fixed. That means you should seek out why leaks, backups or flooding occurred, correcting any malfunction or abnormality. A thorough examination of pipes should occur. If only the spores are treated, then the situation could become cyclical, potentially growing worse each time.
Fungus cleanup isn't a simple process. Don't rely on something found in the closet or the store shelf; rather, discard anything questionable, and minimize moisture levels. Then, clean and rebuild.

Who Should I Use for Restoration Purposes in Otay Mesa

2/23/2021 (Permalink)

SERVPRO trailer parked in front of a San Diego business SERVPRO of Otay Mesa/San Ysidro is the leading restoration company in the area.

Who should I use?

Emergency situations like fire damage or mold growth usually call for quick reaction. In cases where a home or business structure in Otay Mesa is being compromised by unhealthy and/or unsafe conditions, SERVPRO of Otay Mesa/ San Ysidro is the-fast-response you need to get relief. Chaotic situations can be handled or endured in an orderly fashion with professionals and the right tools applied. When you must choose your clean-up/restoration specialist, you are likely considering a few important things:

  • Convenient location
  • 24/7 availability
  • Professionalism
  • Efficiency
  • Honesty
  • Experience
  • Latest equipment
  • SERVPRO is the answer.

In a problematic and possibly chaotic situation, remember, we’re here to help. SERVPRO of Otay Mesa/ San Ysidro are business owners, homeowners, and renters just like you so we understand the initial needs. Our promise to you is to provide the same quality and integrity based service that we, as your neighbor, may also need in the future.

How Does SERVPRO Help Insurance Agents With Claims?

2/22/2021 (Permalink)

Businessman and businesswoman smiling, SERVPRO logo phrase Ask them When a company makes the Preferred Vendor list, it means they’ve established a reputation for providing good value and high-quality work.

How Does SERVPRO Help Insurance Agents With Claims?

After a disaster in San Ysidro, CA, the emergency response can have a massive impact on the amount of damage done to a property. The key is to concentrate on whatever’s immediately necessary to reduce ongoing damage and stabilize the situation.
SERVPRO is Faster to Any Size Disaster! They can get in quicker than almost anyone and provide help with claim services across the board, including for:

  • Homeowners
  • Commercial building owners
  • Insurance agents
  • Insurance adjusters

That’s why they’re the preferred vendor for most insurance companies in the U.S. No one else brings as great a range of expertise, experience, or resources to the job.

What Is an Emergency Response?
Typically, the first responders after a disaster will scour the property for victims. However, the next step is removing the property from immediate peril of further damage. For instance, in a flood, they bring in custom air movers that pull the excess moisture out of the structure and walls. They also tarp and board exposed areas to keep out weather and curious passersby.

What’s Next?
SERVPRO offers claim services to both the client and the insurance professionals. They provide an itemized loss inventory when possible, including an Excel spreadsheet for full Microsoft Office compatibility. They also offer pretesting on every loss. Since restoring property is usually less expensive than replacing it, this saves the client time and the insurance company money.

What Is a Preferred Vendor?
When a company makes the Preferred Vendor list, it means they’ve established a reputation for providing good value and high-quality work. Insurance companies love to work with them because too many repair services have come and gone, sometimes leaving a bigger disaster than when they started.
SERVPRO works closely with both insurance agents and property owners to get in quickly, stabilize the property and salvage whatever’s possible. They provide hard copies of the reports as well as electronic services, including on-line cloud access to all files for everyone involved.
Claim services help speed up the process for a quicker, more cost-effective recovery. Having one company handle it all is a time-tested approach to quality assurance.

3 Key Things To Know About the Smell of Mold

12/10/2020 (Permalink)

Black mold growth on wall with the phrase MUSTY ODOR Are you noticing a musty odor in your business?

Where The Smell Comes From

It’s not easy to describe the smell of mold: It can be sour, earthy, or even more of a camphor smell. The odor that people in San Ysidro, CA, identify as mold is caused by a mycotoxin, a gas-like organic compound that mold releases as it grows. To understand where the smell comes from as well as why it’s so hard to eliminate from a commercial building, it helps to know a little about how mold functions.


1. Where the Smell Comes From
When you see mold growing on a surface, did you know that the fungus is actually consuming and digesting that surface? As long as enough moisture is present, mold can use just about anything as a food source. As it digests the surface material, it emits gas-like compounds called microbial volatile organic compounds. MVOCs are the source of the musty odor we associate with mold.


2. What the Smell Means
Mold only releases MVOCs when it is actively eating and growing. Therefore, when you smell that distinctive mycotoxin odor, that’s a sure sign that mold is eating away at some part of your building. Act quickly to stop the growth and minimize the damage.


3. How To Get Rid of the Smell
To eliminate the smell, you need to first eliminate the source. Cutting off the moisture source can cause mold to dry up and die; however, mold sporulates as it dies, which means that it releases thousands of tiny spores into the air in an attempt to move the colony elsewhere. This is why proper mold remediation is critical. Mold remediation specialists use biocides and other methods to kill active mold growth. They also use advanced air purification techniques and equipment to trap and extract MVOCs and airborne spores to prevent future outbreaks.
That musty mycotoxin smell isn’t pleasant, but it does have one benefit: The smell alerts you that mold is growing nearby so that you can take action to remove it before it causes more damage.

San Ysidro Residents Can Rely on Us for Deep Cleaning and Sanitization Services

4/27/2020 (Permalink)

A sign sits on an easel proclaiming, “Not Today COVID-19.” Otay Mesa residents can rely on us to safely clean and disinfect your home in Pine Valley.

Deep Cleaning Services for Your Home

Protecting the health and safety of our loved ones has never been more important. This global pandemic has brought us to a new standard of cleaning and interacting with others, and until a cure is found for the new coronavirus, COVID-19, we will have to be vigilant about cleaning and disinfecting our homes and do what we can to prevent the spread of this disease. SERVPRO® of Otay Mesa/San Ysidro wants the residents of San Ysidro to know that we are uniquely positioned and highly trained to perform specialty cleaning services including the removal of biological contaminants and pathogens similar to COVID-19. The national Centers for Disease Control and Prevention (CDC), suggest preparing for a possible illness and setting aside a room in your house that can be used to separate sick household members from others.

We Adhere to CDC and Local Authority Guidelines

We use labeled, hospital-grade and EPA-approved products and follow CDC and local authority guidelines related to cleaning and removing biological contaminants similar to COVID-19. 

Call Us Today

SERVPRO® of Otay Mesa/San Ysidro can be onsite within fours hours of your first call to clean and disinfect your home in San Ysidro. Call us today at 619-439-2407.

SERVPRO® of Otay Mesa/San Ysidro is Independently Owned and Operated.