Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

When we arrive onsite of a water damage emergency, our technicians begin with a detailed inspection of your home or property, including a damage assessment. At this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action. We will locate the source of the damage, which may be a failed appliance supply line, a backed-up sewer, or a broken pipe. We will check for water contamination levels as this will affect how we approach the restoration process. We will also move or block furniture to prevent further damage.

Our local team in Otay Mesa and San Ysidro is a trusted leader in water damage restoration. Water is invasive and can cause significant damage in a short time, so fast action is required to minimize the potential for secondary damage and more costly and time-consuming repairs. Our restoration technicians are on-call 24-hours a day and typically arrive onsite within four hours of your call.

Otay Mesa and San Ysidro customers benefit from our ability to provide services for every aspect of the restoration process. As California State licensed contractors, we can offer rebuilding and reconstruction services when the damage is extensive and is required to complete the restoration. We have established relationships with major insurance providers and can assist you with the paperwork and process.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction